Frequently Asked Question
Shipping times vary depending on your location and the shipping method selected at checkout. Most orders are processed within 1–2 business days and delivered within 3–7 business days.
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package in real time.
We have a flexible return and exchange policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange, provided the product is unused and in its original packaging.
We accept major credit and debit cards, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Absolutely. We use industry-standard SSL encryption and secure payment processing to protect your personal and financial information.
Yes, we offer free shipping on orders over a certain amount. Standard shipping rates apply for smaller orders, and you can select from various delivery options at checkout, including expedited shipping for faster delivery.
Orders can typically be modified or canceled within a limited time after purchase. Please contact us as soon as possible, and we’ll do our best to accommodate your request.
If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue quickly. request.
We currently do not offer international shipping. Orders to outside the US will be cancelled and refunded. We hope to offer international shipping in the future so be sure to check back soon.
For all other questions and concerns, you can email us at support@emeraldeyegames.com